Refund policy
Last updated: March 10, 2026
Thank you for shopping at Homango.
Please review our return and refund policy carefully before placing an order.
Returns & Exchanges
Please measure your pet carefully before ordering using the size chart provided on each product page.
Due to the nature of pet apparel and pet products, we do not accept returns or exchanges for:
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Sizing issues,
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Buyer’s remorse,
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General preference,
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Items that do not fit as expected.
We strongly encourage customers to review all measurements carefully before purchasing.
Non-Returnable Items
The following items are non-returnable:
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Used items or items showing signs of wear, odor, stains, or pet hair,
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Pet apparel and accessories tried on or worn after delivery,
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Custom or personalized products,
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Clearance or final sale items,
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Gift cards.
Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number,
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A description of the issue,
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Clear photos of the product and packaging.
Once reviewed and approved, we may offer:
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A replacement item (if available), or
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A partial or full refund.
Unauthorized Returns
Please do not send any items back without contacting us first and receiving approval from our support team.
Unauthorized returns may be refused or discarded.
Refund Processing
If a refund is approved, it will be issued to the original payment method within 5–10 business days.
Contact Us
If you have any questions, please contact us at:
📧 returns@homango.com
📞 +1 (825) 288-5395